Shipping policy

Shipping Policy

 

Feifan Health is committed to providing you with efficient and reliable shipping services. Please read our policy carefully to understand order processing, shipping times, and costs.

 

I. Order Processing Time

 

  • Processing Cycle: All orders are typically processed and shipped within 7 business days.

  • Non-Business Days: Orders are not processed or shipped on weekends or public holidays (e.g., Mainland China public holidays).

  • Inventory Issues: If we experience a high volume of orders or product shortages, shipments may be delayed. If a delay exceeds 5 business days, we will notify you via email.

 

II. Shipping Rates and Free Shipping

 

  • Rate Calculation: Shipping fees are automatically calculated and displayed at checkout based on your shipping address, order weight, and the shipping method you select.

  • Free Shipping Offer: Orders of $100 USD or more qualify for free standard shipping.

 

III. Shipping Origin and Estimated Shipping Times

 

  • Origin: Our products are typically shipped from Ningbo City, Zhejiang Province, China.

  • Estimated Shipping Time: Shipping times are calculated from the date the order is shipped. Actual delivery times are estimates and are not guaranteed, as they may vary due to destination, customs clearance, and carrier efficiency. Please refer to the options displayed at checkout for specific estimates.

 

IV. International Orders and Customs

 

  • Duties, Taxes, and Fees: For all international orders, the recipient is responsible for all customs duties, import taxes, VAT, and clearing fees that may be levied by the destination country. These charges are not included in your order total or shipping costs.

  • Refused Packages: If you refuse to accept a package due to unwillingness to pay customs duties or import taxes, the package will be returned to us. Refunds will be issued minus the original shipping cost, the return shipping cost, and any customs or handling fees incurred.

 

V. Damages, Loss, and Claims

 

  • Damages: If you received a damaged item, please take photos of the damaged product and packaging within 48 hours of receipt and contact us immediately at feifan09282023@163.com.

  • Loss: We are not responsible for packages marked "Delivered" but not received. If a package is lost in transit (tracking information is stagnant for an extended period), we will assist you in filing a claim with the carrier.

 

VI. Order Tracking

 

  • Once your order has shipped, you will receive an email notification that includes a tracking number. You can use this tracking number to monitor your package status on the carrier's website.